Managing Communication with Multiple Executives
Working with multiple Executives can be challenging for Assistants, especially when managing communication and ensuring that nothing falls through the cracks. With competing priorities and deadlines, it’s essential to establish effective systems and strategies to keep everyone informed and work efficiently.
In this article, we will explore some key issues around working with multiple Executives and provide practical advice on how Assistants can communicate effectively and take charge of their workload.
Schedule daily catch-ups
One of the best ways to stay on top of communication with multiple Executives is to schedule daily catch-ups. While finding a time that works for everyone may be challenging, even a 15-minute meeting at the beginning or end of each day can make a significant difference. During these catch-ups, make sure to clarify expectations, update your Executives on your progress, and communicate any competing demands or deadlines. Be transparent about what you’re working on for each Executive and where your commitments lie. If possible, try to bring all the Executives together for a joint meeting to resolve any clashes and ensure everyone is on the same page.
Be proactive and solutions-oriented
When faced with competing demands on your time, it’s crucial to be proactive and solutions-oriented. Instead of flat-out saying no or rejecting a request, explain why you cannot fulfil it immediately and offer alternative solutions. For example, if you have two Executives with conflicting deadlines, discuss the situation with them individually or together and propose a plan to prioritise tasks based on their urgency and importance.
Avoid showing favouritism towards one Executive over another, especially if one is more senior.
Be transparent about your workload and commitments and seek input from both Executives to find a mutually agreeable solution.
Use collaborative tools
Collaborative tools can be a game-changer when managing communication with multiple Executives. Consider using shared documents, project management software, or messaging apps like WhatsApp or Slack to facilitate real-time communication and collaboration. For example, create a shared document to drop in updates, questions, or urgent requests that need immediate attention. Tag Executives in the document or send them a message to alert them to important information. This way, everyone can stay in the loop, even if they are unavailable for regular catch-ups or focused on other tasks.
Establish communication preferences
Understanding the communication preferences of each Executive can also help you effectively manage communication. Some Executives prefer email, while others rely on messaging apps or phone calls. Discuss and agree on communication preferences early on, and be sure to adhere to them as much as possible. For example, if an Executive prefers WhatsApp for urgent matters, use that channel when you need an immediate response. Being mindful of each Executive’s communication preferences can help you streamline communication and avoid delays or miscommunication.
Be clear and timely
Clear and timely communication is critical when working with multiple Executives. Make sure to communicate clearly and concisely, using language that is easily understandable and free of jargon. Be proactive in updating your Executives on your progress, deadlines, and any potential changes or conflicts. Avoid delaying communication or assuming that Executives already know what’s happening. Be proactive in seeking clarification or feedback if needed, and respond to messages or requests in a timely manner. This demonstrates professionalism and reliability, and helps build trust with your Executives.
Working with multiple Executives can be challenging, but it’s a task that Assistants can be successful in by utilising effective strategies around communication and organisation. Setting up systems to stay on top of tasks from multiple Executives, ensuring nothing falls through the cracks and handling competing priorities are critical skills for Assistants. And if you feel like you could benefit from more guidance and support on accomplishing these goals effectively, then why not enrol in the Effective Assistant Online Course? Here, you will learn powerful strategies to increase efficiency and help ensure positive working relationships with Executives. Taking advantage of this opportunity is sure to pay dividends when managing multiple Executives.
